Subject: Ticket Assigned - Conversation with harshina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jun 2022 09:40:53 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harshina harshina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  harshina Bot:  Hi Harshina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  009130760753            01:26 PM, 22nd Jun                   Mohammed                    Hi Harshina, Good afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:27 PM, 22nd Jun                     harshina                    I just forgot my sign in password how can i grt my account           01:27 PM, 22nd Jun                   Mohammed                   Thank you for sharing the  details. Please allow me a moment to check this for you.           01:28 PM, 22nd Jun                     harshina                    K           01:28 PM, 22nd Jun                   Mohammed                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           01:29 PM, 22nd Jun                   Mohammed                   Is there anything else may I assist you?           01:29 PM, 22nd Jun                     harshina                    I already done all of this but i can't get any email from you           01:30 PM, 22nd Jun                   Mohammed                   Is this your email id [email-masked]?           01:30 PM, 22nd Jun                     harshina                    Yes           01:30 PM, 22nd Jun                     harshina                    Are u there           01:32 PM, 22nd Jun                   Mohammed                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access           01:33 PM, 22nd Jun                     harshina                    K           01:33 PM, 22nd Jun                   Mohammed                   Hi Harshina, I'm not getting a response from you. Are we still connected?           01:35 PM, 22nd Jun                   Mohammed                   Hi Harshina, I have not received a response from you still, please confirm if we are still connected?           01:37 PM, 22nd Jun                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:39 PM, 22nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4529735