Subject: Ticket Assigned - Conversation with mark
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 06:15:52 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mark mark                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mark Bot:  Hi Mark ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9574288684 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524046906            10:10 AM, 16th Jun                   Mohammed                    Hi Mark, Good morning, thank you fo.r contacting us. I'm Mohammed .I will be happy to help you.           10:10 AM, 16th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:11 AM, 16th Jun                   Mohammed                   We would like to inform you that your payment for the order 9574288684 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 9574288693.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           10:12 AM, 16th Jun                   Mohammed                   Is there anything else may I assist you?           10:12 AM, 16th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 AM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4504352