Subject: Ticket Assigned - Conversation with adil amanat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 05:22:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adil amanat adil amanat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adil amanat Bot:  Hi Adil Amanat ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9573942510 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502506830            09:08 AM, 16th Jun                   Mohammed                    Hi Adil, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           09:09 AM, 16th Jun                     adil amanat                    Hello           09:09 AM, 16th Jun                   Mohammed                   Hi Adil           09:10 AM, 16th Jun                     adil amanat                    Can I get my order delivered at my home           09:10 AM, 16th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:10 AM, 16th Jun                     adil amanat                    I'm not able to pick it           09:10 AM, 16th Jun                   Mohammed                   Your order ID is now ready for collection.    Kindly make sure to have your Emirates ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.            09:11 AM, 16th Jun                     adil amanat                    I am not able to pick it           09:11 AM, 16th Jun                     adil amanat                    Deliver to my home           09:11 AM, 16th Jun                   Mohammed                   We are sorry we can not change the delivery method after the order placed successfully.           09:11 AM, 16th Jun                     adil amanat                    Or cancel the order and refund my money           09:11 AM, 16th Jun                     adil amanat                    Cancel the order and refund the amount amount           09:12 AM, 16th Jun                     adil amanat                    When will I get the refund           09:12 AM, 16th Jun                   Mohammed                   We can see the order has been placed on Jun 13, 2022 with the order number 9573942510   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           09:12 AM, 16th Jun                   Mohammed                   After the order cancelled you will get the refund with in 7-14 days.           09:13 AM, 16th Jun                   Mohammed                   Is there anything else may I assist you?           09:13 AM, 16th Jun                     adil amanat                    The only issue is I can not visit the store to collect it mistakenly it was place on pick up           09:14 AM, 16th Jun                     adil amanat                    Kindly deliver it to my home           09:14 AM, 16th Jun                   Mohammed                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           09:15 AM, 16th Jun                     adil amanat                    It's done by mistake           09:15 AM, 16th Jun                   Mohammed                   We sincerely apologize for any inconvenience caused,  We are sorry we can not change the delivery method after the order placed successfully.           09:16 AM, 16th Jun                   Mohammed                   Is there anything else may I assist you?           09:16 AM, 16th Jun                     adil amanat                    Tell me how to cancel it           09:17 AM, 16th Jun                   Mohammed                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           09:17 AM, 16th Jun                   Mohammed                   Is there anything else may I assist you?           09:19 AM, 16th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:21 AM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4504202