Subject: New Reply Received - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 11:39:30 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  delivery  Ticket comment <div>Hello Osama,</div>
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<div>Thank you for reaching us.</div>
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<div>We would like to inform you that you can send the package without calling during the working hours (Monday to Friday) from 9-5. </div>
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<div>Yours in Service, </div>
<div>Shop &amp; Ship Customer Success Team</div>
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<div>From:<span style='font-size:12.0pt;font-family:"Times New Roman"'> [email-masked] <br><b>Sent:</b> 6/15/2022 10:25:00 AM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked];[email-masked]<br><b>Subject:</b> RE: delivery</span>
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<div class="msipheaderdf99d3f1" style="margin:0in"><span style="font-size:10.0pt;color:black">CLASSIFICATION: C0 - NON-CONFIDENTIAL</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif'>Dear all </span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif'>Kindly be informed that I am a shop and ship member, I bought some items form Splash UAE, however when delivery the carrier clamed that he is unable to reach Fedex facility in Umm Ramool and
 that no one attend the phone number given, now the shipment returned to the vendor and I lost the items as it is no more available in online store of Splash   </span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif'>Kindly advice what is the proper action to avoid such failure  </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">---------- Forwarded message ---------<br>
From: <strong><span style='font-family:"Calibri",sans-serif'>Centrepoint</span></strong> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
Date: Wed, Jun 15, 2022, 10:17 AM<br>
Subject: Re: [#4495020] - delivery<br>
To: &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Osama,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that our courier partner tried to deliver the order but the delivery was not successfully. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that we have processed the refund of amount 268 AED on 6/14/22 and the amount you paid online will be refunded back to your original payment method
 within 7- 14 working days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4495020