Subject: New Reply Received - Collect Return Item (9572951397)
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jun 2022 07:15:57 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Collect Return Item (9572951397)  Ticket comment <div dir="auto">Why cancel???????</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 15, 2022, 08:14 suka beli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">What happened to the pickup?</div>
<div dir="auto">Out for pickup since yesterday morning and not arrived??</div>
<div dir="auto">When buying, you can deliver the same day, but when returning item you seems like don't care.</div>
<div dir="auto"><br></div>
<div dir="auto">Can you please check and confirm when the pickup will arrive?</div>
<div dir="auto"><br></div>
<div dir="auto">Otherwise I will do official complain.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks &amp; regards.</div>
<div dir="auto">Jeng</div>
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<div dir="ltr" class="gmail_attr">On Tue, Jun 14, 2022, 10:02 Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Jeng,</div>
<div><br></div>
<div>Thank you for your patience.</div>
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<div>We apologize for the inconvenience you encountered.</div>
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<div dir="ltr">With reference to the order no 9572951397.We would like to inform you that we create a new return request for you and our courier team will contact you to collect the item as soon as possible.</div>
<div dir="ltr">Tracking number:RP061422001998</div>
<div>You can visit the following site: <a href="https://www.aramex.com/us/en" rel="noreferrer" dir="ltr" target="_blank">​</a>
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<div><a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer" target="_blank">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a></div>
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<div dir="ltr">Please note that you can return the item in store and the refund will be to your original payment method.If you want to return to store please contact us to delete your return request which created online that you can return to store. </div>
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<div>Feel free to reopen this ticket or open a new card that needs more help.</div>
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<div>Thanks again for your cooperation!</div>
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<div>Your friends,</div>
<div>Support Team.</div>
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