Subject: Ticket Assigned - Conversation with salma amin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 02:33:39 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salma amin salma amin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salma amin Bot:  Hi Salma Amin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545003457            06:26 AM, 14th Jun                   Mohammed                    Hi Salma, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           06:27 AM, 14th Jun                     salma amin                    Actually i have bought some items from store yesterday and i lost the receipt.. can i get the receipt throught email?           06:27 AM, 14th Jun                     salma amin                    And i used shukran card           06:28 AM, 14th Jun                   Mohammed                   We would like to inform you that we have processed the refund of amount 107 AED as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 95679762629557608477. *Terms and conditions apply   * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on www.Centrepoint.com 3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.             06:28 AM, 14th Jun                     salma amin                    I dont need a voucher i need the recipt           06:28 AM, 14th Jun                     salma amin                    Can i get it throught email?           06:29 AM, 14th Jun                     salma amin                    I can give you the shukran card mobile number and you can check ?           06:30 AM, 14th Jun                   Mohammed                   Could you please share with us the store name and photo of the receipt which is lost that we can check and assist you           06:30 AM, 14th Jun                     salma amin                    Centrepoint festival mall           06:30 AM, 14th Jun                     salma amin                    I dont have the receipt photo           06:31 AM, 14th Jun                   Mohammed                   We are sorry we can not give you a new receipt           06:31 AM, 14th Jun                     salma amin                    Ok           06:32 AM, 14th Jun                   Mohammed                   Is there anything else may I assist you?           06:32 AM, 14th Jun                     salma amin                    Even if i visit the store?           06:32 AM, 14th Jun                   Mohammed                   Please check with store that our team can assist you.           06:32 AM, 14th Jun                     salma amin                    Ok thanks           06:32 AM, 14th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:33 AM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4494537