Subject: Ticket Assigned - Conversation with mohit philipose
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 07:53:29 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohit philipose mohit philipose                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohit philipose Bot:  Hi Mohit Philipose ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566061352            11:48 AM, 13th Jun                   Mohammed                    Hi Mohit, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:49 AM, 13th Jun                     mohit philipose                    Hi           11:49 AM, 13th Jun                     mohit philipose                    I returned 2 shirts which i got on sunday           11:49 AM, 13th Jun                     mohit philipose                    I had paid by cash           11:49 AM, 13th Jun                   Mohammed                   The item will be collected with in 3-5 working days           11:49 AM, 13th Jun                     mohit philipose                    I still havent recieved the refund           11:50 AM, 13th Jun                     mohit philipose                    No i returned it already           11:50 AM, 13th Jun                     mohit philipose                    The person collected it yesterday night           11:50 AM, 13th Jun                   Mohammed                   And it will take 5-6 working days to refund the items           11:50 AM, 13th Jun                     mohit philipose                    So since i paid in cash           11:50 AM, 13th Jun                     mohit philipose                    How will i get the refund           11:50 AM, 13th Jun                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid the refund will be process to My Credit           11:51 AM, 13th Jun                   Mohammed                   Is there anything else may I assist you?           11:51 AM, 13th Jun                     mohit philipose                    Ok ?           11:51 AM, 13th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:53 AM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4490216