Subject: Ticket Assigned - Conversation with alefiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jun 2022 03:55:19 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alefiya alefiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599163532            07:47 AM, 12th Jun                   Mohammed                    Hi , Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           07:48 AM, 12th Jun                     alefiya                    Hi           07:48 AM, 12th Jun                     alefiya                    I would like to know if sunglasses are returnable           07:48 AM, 12th Jun                   Mohammed                   Hi Alefiya           07:48 AM, 12th Jun                   Mohammed                   Can you share with us the item link or order number           07:49 AM, 12th Jun                     alefiya                    No I haven’t made a purchase yet. But I want to know if I buy sunglasses, can I return them?           07:49 AM, 12th Jun                     alefiya                    In case I don’t like it           07:50 AM, 12th Jun                   Mohammed                   Can you share with us the item link?           07:50 AM, 12th Jun                     alefiya                    just a moment           07:51 AM, 12th Jun                     alefiya                    https://www.centrepointstores.com/kw/en/p/163881671           07:51 AM, 12th Jun                     alefiya                    Hello           07:52 AM, 12th Jun                     alefiya                    ??           07:53 AM, 12th Jun                   Mohammed                   The item is returnable           07:53 AM, 12th Jun                   Mohammed                   Is there anything else may I assist you?           07:53 AM, 12th Jun                     alefiya                    Any specific policy for returns?           07:53 AM, 12th Jun                     alefiya                    Unused and with original tags on , right?           07:54 AM, 12th Jun                   Mohammed                   You can retrieve products within 14 days through one of the following options:    1- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return.    2- You can visit the nearest branch (Centrepoint) and return the product to the branch.    3- You can provide us with the full product name and order number in order to create a return request from us.           07:54 AM, 12th Jun                   Mohammed                   Is there anything else may I assist you?           07:54 AM, 12th Jun                     alefiya                    Ok thanks           07:54 AM, 12th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:54 AM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484683