Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 02:37:46 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  My Account  Ticket comment <div>Dear support team, 
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<div>Thank you for your prompt response. I can confirm that as of date the amount has been deducted from my credit card only once. And that one order has been successfully placed, hence there’s no need for the duplicate order mentioned below and no further
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<div>Thanks once again ! </div>
<div>Janna </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 11 Jun 2022, at 5:21 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4476834</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4476834<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Janna,</div>
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Thank you for shopping with us.</div>
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We'd like to confirm you that order 7373549448 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
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Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
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If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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Do place a new order again with us so we will be able to confirm &amp; deliver it you.</div>
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And the order placed successfully again on 10/06/2022 under order number 7373551566.Hence if the amount has been deducted twice we request you to raise objection to your bank and they will check &amp; assist you about the refund.<br>
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Feel free to get in touch with us for further assistance.</div>
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<div><span style="font-size: 10.5pt">Your friends,</span></div>
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<span style="font-size: 10.5pt">The</span><span> </span><span style="font-size: 10.5pt">S</span><span style="font-size: 10.5pt">upport
 Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4476834