Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 05:03:19 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Fri, Jun 10, 2022, 3:29 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Muhammad,</div>
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<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We are really sorry if it took longer than usual to get back to you.</div>
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<div dir="ltr">We have checked and would like to let you know that we do not have an exchange option available online at this time.</div>
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<div dir="ltr">You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-62966 to make a return and to be notified of the refund amount based on our return policy.<br>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any (max) store across the Oman.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the Oman.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div dir="ltr">Feel free to contact us for further assistance.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4451281