Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 04:45:24 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:34 AM, 10th Jun                   Mohammed                    Hi , Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:35 AM, 10th Jun                     hi                    Order #9572998913 can you please check this order details !!           08:35 AM, 10th Jun                     hi                    Order #9572998913 can you please check this order details !!           08:35 AM, 10th Jun                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:36 AM, 10th Jun                     hi                    Can ypu please raise a return request for me ... I'm unable to create return request ...           08:36 AM, 10th Jun                   Mohammed                   Please share with us the item name that we can do the needful           08:36 AM, 10th Jun                     hi                    1- Solid Shorts with Pockets and Elasticated Waistband           08:37 AM, 10th Jun                     hi                    2- Metallic Layered Necklace with Lobster Clasp Closure           08:38 AM, 10th Jun                     hi                    Except these 2 items all return           08:38 AM, 10th Jun                     hi                    Because of Size issue           08:38 AM, 10th Jun                     hi                    ??           08:40 AM, 10th Jun                   Mohammed                   Return request created           08:40 AM, 10th Jun                   Mohammed                   Is there anything else may I assist you?           08:40 AM, 10th Jun                     hi                    Share the request number plases           08:42 AM, 10th Jun                   Mohammed                   Tracking number: RP061022001419           08:43 AM, 10th Jun                   Mohammed                   Link:           08:43 AM, 10th Jun                   Mohammed                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=           08:43 AM, 10th Jun                   Mohammed                   Is there anything else may I assist you?           08:43 AM, 10th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:44 AM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4477142