Subject: Ticket Assigned - Conversation with zernain 9570855407
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 02:22:26 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zernain 9570855407 zernain                    Bot:  Hi again! Bot:  Please enter your name Customer:  zernain Bot:  Hi Zernain ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9570855407 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:13 AM, 09th Jun                   Mohammed                    Hi Zernain, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           06:13 AM, 09th Jun                     zernain                    Hello           06:14 AM, 09th Jun                     zernain                    I had this order for click and collect           06:14 AM, 09th Jun                     zernain                    But wasn't able to go and collect it           06:14 AM, 09th Jun                     zernain                    I tried help center to cancel it           06:14 AM, 09th Jun                     zernain                    But they said it will only be canceled once returned           06:15 AM, 09th Jun                     zernain                    So it's been 15days now           06:15 AM, 09th Jun                     zernain                    Can you chk the status of my order as in application it's just showing processing           06:15 AM, 09th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:15 AM, 09th Jun                     zernain                    Ok           06:15 AM, 09th Jun                   Mohammed                   We can see the order has been placed on <May 20, 2022> with the order number <order number>   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           06:18 AM, 09th Jun                   Mohammed                   Is there anything else may I assist you?           06:18 AM, 09th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:21 AM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4472434