Subject: New Reply Received - FP060522001199 - Not yet delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 10:13:22 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  FP060522001199 - Not yet delivered  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Dear Centrepoint Team, </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">I just called your Customer Service Number and I spoke with Shahad who advised me that for expired items purchased Online those cannot be returned in Store. This is not what’s mentioned in the message below.
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<div class="MsoNormal"><span style="color:#1F497D">I was initially planning to visit a Centrepoint store but I have called to enquire about the Invoice copy as I did not receive one since I have purchased online and only the Order Number I have from the Mobile
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<div class="MsoNormal"><span style="color:#1F497D">For a big organization as Centrepoint, I would expect there would be appropriate processes and controls so as not to cause so much inconvenience to customers. I highly suggest to feedback this complaint to the
 appropriate level of management to be actioned appropriately. </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Thank you and Regards,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Angelito Catacutan</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">056-1799669</span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, June 8, 2022 1:11 PM<br>
<b>To:</b> Catacutan, Angelito &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXT] Re: [#4460494] - FP060522001199 - Not yet delivered</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Angelito,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for shopping with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regarding order #9572911678</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that you have received the damage items. We also assure you that a request has been submitted to the concerned team not to repeat this experiment
 in the future. however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item.
 Just click on the box and follow the instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can now drop off your return to any Centrepoint store across the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Here’s what you need to do.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit
 account for online purchases. If you’ve paid by card, you can receive a refund to your card.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4460494:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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