Subject: Ticket Assigned - Conversation with amina mohamad ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 03:10:15 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina mohamad ali amina mohamad ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amina mohamad ali Bot:  Hi Amina Mohamad Ali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9573105251 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558509217            06:59 AM, 08th Jun                   Mohammed                    Hi Amina, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           07:01 AM, 08th Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:03 AM, 08th Jun                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (971558509217)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           07:05 AM, 08th Jun                   Mohammed                   Is there anything else may I assist you?           07:05 AM, 08th Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:09 AM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4467443