Subject: New Reply Received - FP060522001199 - Not yet delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jun 2022 09:09:18 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  FP060522001199 - Not yet delivered  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Dear Centrepoint Support Team, </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">I have now received the products but all items are expired in May 2022. Please see attached pictures.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">I have placed my order on 4 June 2022 – and the products I have received are expired already in May 2022.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">This is not a good customer service practice especially for skin care products.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">What are the next steps please?</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Regards,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Angelito Catacutan</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">056-1799669</span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 7, 2022 7:47 AM<br>
<b>To:</b> Catacutan, Angelito &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXT] Re: [#4460494] - FP060522001199 - Not yet delivered</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Angelito,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting
 any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number
 you provided is (971561799669)</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> The tracking number for your order is: (FP060522001199) and you can track it here: </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>(<a href="https://secure-web.cisco.com/1EBXgoq9BAqqqYkoW-Kfu048DV56fRC-e_VesKo8we7wIiNASUb9Jr85M8_6-q5b0HGLbA0PqPbGjr6Hup_tGiog03ST3vyhBVmskJ1K3fCClONiFyBy5sckahBwRt7MqtHMDjNelNxHE6IK8Txa2xaeyk0u-ZTSXXMZ-9ypw2LsggMi5tgR7rgw5srQzYvUyKi0PURB3wf3a5ozBu4yYIUlvEPEq7to2HTWOniDGnoetdPourP4yLnVWlEHG1GrQgeGkYoawaagO9pJw01kLU03qdpssdk-rJjTAx3tHs8OHLqoe3U6HX_7MR0HD7by76_bMrv-RGCTQI2f1ZC1X08dyVa0HnQurQGwEHprHCTZK4f2bn7GBOmjnDk4pRWnfXGPMuwacXO3HWwbw4EltNzWF2O7TK7LeDiICI7ISSebI2tV-UNr2yGiY_zPAV_j4EGzEhBF3QTKwTGu6SX01oUbCbmh8Ghyt2X-qwWp7Fy20MkWw-Zl1N0EsBeUeLnl0YRNjBxnQCO34erEtaRwW0Q/https%3A%2F%2Fwww.fareye.co%2Ftrack.html%3Fcom_code%3Dlmg%26pm_Id%3D493%26thex%3Dffffff%26track_page_version%3DV2%26%26tracking_number%3D" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=</a>).</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation. <br>
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Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4460494:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4460494