Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 12:30:40 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div>
<div>
<div dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Thank you so much </div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 1, 2022 6:56:17 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4430122] - Re: Sorry, your order was not processed
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">Hi Shamma,</div>
<div>
<br>
</div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>
<br>
</div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:4672376809 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically,
 in this case, as we can the payment was captured again and a new order was placed successfully which is: 4672376870.<br>
<br>
The payment has been captured only once from your account which is for the new successfully placed order.<br>
<br>
Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
<div>
<br>
</div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div>
<br>
</div>
<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div>
<br>
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4430122