Subject: New Reply Received - Wrong item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 09:42:40 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Wrong item  Ticket comment <div>Dear sir
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<div>Also below screen shot for the order confirmation received by email showing color blue</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDU2NzQ4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JrBDefLFXuk1tIkWRmPGO-l23fknmMt3Nekcfw_pSiA" data-id="2043344567485"></div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 1 Jun 2022, at 12:32 PM, rita zeitouny &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr"> Dear sir
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<span style="-webkit-text-size-adjust: auto; font-family: Helvetica, Arial, sans-serif; font-size: 15px; background-color: rgb(255, 255, 255)"> order number is  </span><span style="-webkit-text-size-adjust: auto; font-family: Helvetica, Arial, sans-serif; font-size: 15px; color: rgb(0, 185, 229)"><a href="https://www.babyshopstores.com/kw/en/my-account/order/8171932677?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_KW_en" style="color: rgb(0, 185, 229); text-decoration: none" rel="noreferrer">8171932677</a></span><span style="-webkit-text-size-adjust: auto; font-family: Helvetica, Arial, sans-serif; font-size: 15px; background-color: rgb(255, 255, 255)">.</span>
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<div><font><span style="font-size: 15px; -webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">Below photos of received item pink both pcs -received yesterday, please inform me if i should take more photos
 or more info are needed</span></font></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDU2NzQ4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cc0W5-Zk1C-Enmy2sRmvZhPIbMzIFnJJUo0hrzkOIRA" data-id="2043344567488"></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDU2NzQ4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.P6oJQuri9eZYpOIND7goLFYf3aOBu8SbQHGbhJiyrXA" data-id="2043344567489"></div>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote>On 1 Jun 2022, at 10:57 AM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div><span rel="tempredactor" style="font-size: 14px" dir="ltr">Hi Rita,</span></div>
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<div><span rel="tempredactor" style="font-size: 14px">Thank you for reaching out us.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> We are truly sorry to hear that you have received a different item than the one you originally ordered from
 our website. We will surely help you out with this.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> We request you to please specify your order number and for which item you have received a wrong item along
 with its price so we can further assist you.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We would also request you to provide us some snapshots of the wrong item you received.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> We look forward to hearing from you.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> Your friends,</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> The Support Team</span></div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043344567477'>image.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043344567481'>image.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4431020