Subject: Ticket Assigned - Conversation with jeba raj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 04:42:27 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeba raj jeba raj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jeba raj Bot:  Hi Jeba Raj ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564352860            08:36 AM, 01st Jun                     jeba raj                    I want to cancel my order           08:36 AM, 01st Jun                   Mohammed                    Hi Jeba, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           08:37 AM, 01st Jun                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:39 AM, 01st Jun                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           08:40 AM, 01st Jun                   Mohammed                   Is there anything else may I assist you?           08:40 AM, 01st Jun                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:42 AM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4431542