Subject: New Reply Received - QUALITY ISSUE ESC
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 04:29:19 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  QUALITY ISSUE ESC  Ticket comment <div>Hi..</div>
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<div>Sorry for held up.</div>
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<div>As I already mentioned in my chat with the agent, the quality of the items received is just not up to the standards that I usually have experienced with Max / landmark group! </div>
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<div>Attaching 2 pics of the same. But I’m sure that photos can do no justice to what I’m trying to mean. Because the concern in discussion is the quality of material which can only be felt.</div>
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<div>It may look absolutely fine in the pics attached herewith, just as I too felt when I saw it online in the app, when I went ahead ordering it. But it’s going to wear-off within 2-3 washes itself.</div>
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<div>Request you to kindly help in return of the 2 sets of cotton padded bra that were purchased.</div>
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<div>Thanks,<br><br><div dir="ltr">—<br><div><span style="background-color: rgba(255, 255, 255, 0)"><font>Anandhi </font>Sridhar</span></div>
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<div><span style="background-color: rgba(255, 255, 255, 0)"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDQ2MjQ3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.s9xkm0Qbp5ZZiT4_-XssNWGmlmUyIX3TG3h1Vbhmnx0" data-id="2043344462477"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDQ2MjQ3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Yh3YSfScpu9mzCKbcMBgw-OovWMCkmiit9OtZdsVUHQ" data-id="2043344462478"><br></span></div>
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<div>On 1 Jun 2022, at 7:18 am, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4421089</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammed Murshed : </div>
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<div style="margin: 0in 0in 0.0001pt" dir="ltr">Hi Anandhi,</div>
<div style="margin: 0in 0in 0.0001pt"><span style="font-size: 10.5pt"> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style="font-size: 10.5pt">Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br></span></div>
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<div style="margin: 0in 0in 0.0001pt"><span style="font-size: 10.5pt" dir="ltr">Pleaseshare with us the item name which you face quality issue with ut that we can chek and do the needful.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style="font-size: 10.5pt"> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style="font-size: 10.5pt">Welook forward to hearing from you.</span></div>
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<div><span style="font-size: 10.5pt">Your friends,</span></div>
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<span style="font-size: 10.5pt">The </span><span style="font-size: 10.5pt">S</span><span style="font-size: 10.5pt">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4421089