Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 04:16:54 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560673744            08:11 AM, 31st May                     sara                    Ok           08:11 AM, 31st May                   Mohammed                    Hi Sara, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           08:11 AM, 31st May                   Mohammed                   You can retrieve products within 14 days through one of the following options:    1- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return.    2- You can visit the nearest branch (Centrepoint) and return the product to the branch.    3- You can provide us with the full product name and order number in order to create a return request from us.           08:13 AM, 31st May                   Mohammed                   Is there anything else may I assist you?           08:13 AM, 31st May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:16 AM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4425933