Subject: Ticket Assigned - Conversation with antony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 06:18:57 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with antony antony                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  antony Bot:  Hi Antony ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9571914798 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971509055417            10:06 AM, 30th May                   Mohammed                    Hi Antony, Good morning, thank you for contacting us. I'm mohammed .I will be happy to help you.           10:08 AM, 30th May                     antony                    My items still not delivered           10:08 AM, 30th May                     antony                             10:09 AM, 30th May                     antony                    Hei           10:11 AM, 30th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:11 AM, 30th May                     antony                    Ok           10:11 AM, 30th May                   Mohammed                   Is this contact number working 971509055417?           10:11 AM, 30th May                     antony                    Yes           10:12 AM, 30th May                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (971509055417)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:13 AM, 30th May                   Mohammed                   Is there anything else may I assist you?           10:13 AM, 30th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 AM, 30th May                     antony                    When i will get           10:15 AM, 30th May                   Mohammed                   Our team will contact you asap to deliver the order again           10:16 AM, 30th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 AM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4421005