Subject: Note Added - [#4155194] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 10:04:51 +0000

Hi ,    Subin Veettil added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4155194    Subject:  Returns   Requester: Rana Zafar iqbal    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Hi Akshay </div>
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We are unable to connect to the customer with the below given details as it seems to be the number of different individual.</div>
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Please advise the customer to proceed to the store if you have an alternate contact details , we would support in exchanging the same.  </div>
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<img style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzUzMTc2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xEuSMCXgx2rfjTrfadvJOP1FeOkdutbUnDmH89M6nhw" data-id="2043343531769"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 27, 2022 1:56 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; CP Dcc &lt;[email-masked]&gt;; Subin Veettil &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sudhir Kumar1 &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4155194] - Returns
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<a id="OWAAM6C5431119465470BB8457DB15019D87B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@CP Dcc</span></a>
<a id="OWAAMF64777C657D84F5FB2218023E51DB256" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Subin Veettil</span></a>,</div>
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<div class="x_MsoNormal">Check and confirm if this issue is sorted or call the customer for any update about the same.</div>
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<div class="x_MsoNormal">Contact No : 0508059122</div>
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<div class="x_MsoNormal">Regards,</div>
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<img width="122" height="58" id="x_Picture_x0020_58" alt="Logo

Description automatically generated" style="width:1.2666in; height:.6083in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzUzMTc2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wDboiEM6-63KkG__2TOjJp0jP4Z7EHYRearGW4RcU2c" data-id="2043343531767"><b><span style="font-size:12.0pt"></span></b>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, May 8, 2022 5:11 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; CP Dcc &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sudhir Kumar1 &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4155194] - Returns</div>
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<div class="x_MsoNormal">Hi <a id="OWAAM01B8A7598E194302B337C20DDC7DA17E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@CP Dcc</span></a>
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<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Please check and update the status of following customer query,</div>
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<div class="x_MsoNormal">Best Regards!<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<div class="x_MsoNormal">M.Hussain<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<div class="x_MsoNormal">Sr. Executive – Retail Operations<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<div class="x_MsoNormal">M : +971 561 997 151<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, May 8, 2022 5:55 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4155194] - Returns</div>
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<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">With reference to the attached invoice, customer purchased a curtain from the store which he has got exchanged once, as per the customer he has visited the store to get it exchange
 again he was informed that they will get the approval, kindly check and assist.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Customer contact :
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Contact No : 508059122</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Bahashwan.</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Sun, 10 Apr at 4:15 PM
<span class="x_separator">, Rana Zafar iqbal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Few days back we have bought goods for house included curtain one particular curtain we didn't like intially , so we got it exchanged .At that time we did order one more Curtain
 ,which was not available In the same outlet . Representative told me that he will reply me within 2 days then you can collect your order .when I didn't receive any reply from your side then I went over there to collect my curtain , to my surprise they were
 absolutely unaware of it .He was embarrassed ,he apologized me ,he couldn't able to remember.Then we got the replacement instead of wasting more time.while doing so we needed to replace another curtain that was purchased earlier ,he told me that our return
 policy restricts us ,we can't replace two times of one item .upon my request ,he said he will get approval,then he let me know whether this curtain would get replaced or not .He given me also his number ,I called him but unreachable.my recipt number 164192640.His
 name is batta .I am waiting for approval.</span></div>
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