Subject: New Reply Received - Re: We’ve received your return request.-Wrong Item received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 May 2022 05:25:43 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: We’ve received your return request.-Wrong Item received  Ticket comment <div class="ydp30ba6f6cyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div dir="ltr">Dear All,</div>
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<div dir="ltr">Kindly note that I have already replied to you on the 27th May requesting to collect the wrong item delivered to me.</div>
<div dir="ltr">or provide me with the item I paid for. or if that is not possible collect the wrong item and refund me the money.</div>
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<div dir="ltr">Why does it require soo much of emails for a simple return request. Kindly ensure the wrong item sent is collected and refund the money or provide the client with the item they paid for.</div>
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<div dir="ltr">Thank you,</div>
<div dir="ltr">Dilusha </div>
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<div>On Sunday, 29 May 2022, 08:18:59 GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4404752</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4404752<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div id="ydp29606072yiv1874792044yqtfd13426" class="ydp29606072yiv1874792044yqt9526282794"><div dir="ltr">Hi Dilusha,</div></div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that a return request for order No. (9571463748) has been created on 26/05/2022 and the request will be received by the transport partner LMG within 3 to 5 working days. In the event that the returns are not received by the transportation partner LMG within the specified time, please contact us again in order to serve you to the fullest.</div>
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<div dir="ltr">​Please note that the item will be return and you will get refund.<br>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4404752