Subject: New Reply Received - Wrong Order delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 07:54:53 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Wrong Order delivered  Ticket comment <div>
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<div dir="ltr">Come and take your wrong order.</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 28, 2022 6:19:27 AM<br>
<b>To:</b> Fatima Saleh Ahmed Salem Al Ameri &lt;[email-masked]&gt;<br>
<b>Subject:</b> Wrong Order delivered
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<span style="">This email comes from an <b>EXTERNAL</b> source. </span>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4406114</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4406114<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Fatima ,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">Regarding order #9571572099</div>
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<div>We are truly sorry to hear that you have received the wrong items. We also assure you that a request has been submitted to the concerned team not to repeat this experiment in the future. however, we do not have an exchange option available online at this
 time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div>·You can now drop off your return to any Splash store across the UAE.</div>
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<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4406114