Subject: Ticket Assigned - Conversation with ayat mousa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 07:54:46 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayat mousa ayat mousa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayat mousa Bot:  Hi Ayat Mousa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9571656263 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555616537            11:26 AM, 27th May                     ayat mousa                    Ok           11:26 AM, 27th May                   Mohammed                    Hi Ayat, Good afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:27 AM, 27th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:28 AM, 27th May                   Mohammed                    Please note the delivery time frame to store is 0-2 business days.           11:28 AM, 27th May                   Mohammed                   Is there anything else may I assist you?           11:28 AM, 27th May                     ayat mousa                    Now after I have made my order and paid I found that they wrote I have to collect my order from mall of Emirates and that very far from my location           11:29 AM, 27th May                     ayat mousa                    How to solve this problem plz??           11:30 AM, 27th May                   Mohammed                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery address once the order has been placed successfully.           11:34 AM, 27th May                   Mohammed                   Is there anything else may I assist you?           11:34 AM, 27th May                     ayat mousa                    Plz anyone can reply??           11:35 AM, 27th May                   Mohammed                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery address once the order has been placed successfully.           11:36 AM, 27th May                   Mohammed                   Please conrirm with us if you recive our massage or not?           11:37 AM, 27th May                     ayat mousa                    What msg?           11:37 AM, 27th May                   Mohammed                            11:38 AM, 27th May                     ayat mousa                    Yes           11:39 AM, 27th May                   Mohammed                   Please note that we can not change the delivery address for click and collect order           11:40 AM, 27th May                     ayat mousa                    Try to fix it           11:41 AM, 27th May                     ayat mousa                    This chat is for assistance, right?           11:41 AM, 27th May                     ayat mousa                    I didn't choose mall of Emirates           11:42 AM, 27th May                     ayat mousa                    I am sure           11:42 AM, 27th May                   Mohammed                   Please note that the order will be cancelled with in 14 days of the order status ready for pick up.           11:44 AM, 27th May                   Mohammed                   Is there anything else may I assist you?           11:47 AM, 27th May                     ayat mousa                    This is not acceptable, you must to fix your technical fault           11:48 AM, 27th May                     ayat mousa                    I don't want to cancel the order           11:48 AM, 27th May                   Mohammed                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery address once the order has been placed successfully.           11:49 AM, 27th May                     ayat mousa                    Thank you for not helping           11:50 AM, 27th May                   Mohammed                   Is there anything else may I assist you?           11:51 AM, 27th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:54 AM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4408121