Subject: Ticket Assigned - Conversation with rosanna
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 07:25:23 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rosanna rosanna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rosanna Bot:  Hi Rosanna ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505871461            11:12 AM, 27th May                     rosanna                    ??           11:12 AM, 27th May                   Mohammed                   Hi Rosanna, Good afternon, thank you for contacting us. I'm mohammed .I will be happy to help you.           11:13 AM, 27th May                     rosanna                    Hi Mohammed           11:13 AM, 27th May                     rosanna                    I ordered 2 items as part of a buy 2 get 20% off deal and need to return one item but it doesn’t give me this option on the website.           11:14 AM, 27th May                     rosanna                    I would like to keep the other item.           11:14 AM, 27th May                   Mohammed                   Is this your order number 9571587879?           11:15 AM, 27th May                     rosanna                    I’m not sure - will just check           11:16 AM, 27th May                     rosanna                    Yes that’s the order           11:16 AM, 27th May                   Mohammed                   Could you please share with us your item name?           11:18 AM, 27th May                     rosanna                    Bottoms woven - multishade brown           11:18 AM, 27th May                   Mohammed                   Please share the item name as it show in the website           11:19 AM, 27th May                     rosanna                    Ok           11:19 AM, 27th May                     rosanna                    Printed High-Rise Pants with Elasticated Waistband           11:20 AM, 27th May                     rosanna                    Do you need a product number?           11:20 AM, 27th May                   Mohammed                   Please note that return request created           11:22 AM, 27th May                   Mohammed                   Is there anything else may I assist you?           11:22 AM, 27th May                     rosanna                    That’s great - thank you for your help.           11:23 AM, 27th May                     rosanna                    Will I receive an email or they will just pick up?           11:23 AM, 27th May                   Mohammed                   The item will be collected with in 3-5 working days           11:24 AM, 27th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 AM, 27th May                     rosanna                    Ok, many thanks.           11:25 AM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4408065