Subject: Ticket Assigned - Conversation with dhahi aldhaheri
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 May 2022 03:12:01 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dhahi aldhaheri dhahi aldhaheri                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dhahi aldhaheri Bot:  Hi Dhahi Aldhaheri ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504095509            07:03 AM, 14th May                     dhahi aldhaheri                    Ok           07:03 AM, 14th May                   Mohammed                    Hi Dhahi, Good morning, thank you for contacting us. I'm mohammed .I will be happy to help you.           07:06 AM, 14th May                   Mohammed                   Sorry for late reply           07:06 AM, 14th May                     dhahi aldhaheri                    No worries           07:06 AM, 14th May                     dhahi aldhaheri                    I just wonder if i could replace the items i purchased           07:07 AM, 14th May                   Mohammed                   As we can see you already create a return request           07:07 AM, 14th May                     dhahi aldhaheri                    From Xl size to L size           07:07 AM, 14th May                   Mohammed                   and the item will be collected with in 3-5 working days           07:08 AM, 14th May                     dhahi aldhaheri                    Yes           07:08 AM, 14th May                     dhahi aldhaheri                    But i want a replacement           07:08 AM, 14th May                     dhahi aldhaheri                    Down 1 size           07:08 AM, 14th May                   Mohammed                   We are sorry we do not have exchange option for Centrepoint product           07:08 AM, 14th May                     dhahi aldhaheri                    Hemm           07:09 AM, 14th May                   Mohammed                   Is there anything else may I assist you?           07:09 AM, 14th May                     dhahi aldhaheri                    Ok no worry           07:09 AM, 14th May                     dhahi aldhaheri                    Please cancel the retuen request           07:09 AM, 14th May                     dhahi aldhaheri                    I will take them to tailor           07:10 AM, 14th May                   Mohammed                   Please note that return request cancelled           07:10 AM, 14th May                     dhahi aldhaheri                    Thank you           07:10 AM, 14th May                   Mohammed                   Is there anything else may I assist you?           07:11 AM, 14th May                     dhahi aldhaheri                    Have good day           07:11 AM, 14th May                     dhahi aldhaheri                    No thanks           07:11 AM, 14th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:11 AM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4352444