Subject: Ticket Assigned - Conversation with sara alahbabi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 May 2022 02:53:29 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara alahbabi sara alahbabi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara alahbabi Bot:  Hi Sara Alahbabi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9569908927 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971551395345            06:34 AM, 14th May                     sara alahbabi                    Ok           06:35 AM, 14th May                   Mohammed                    Hi Sara, Good morning, thank you for contacting us. I'm mohammed .I will be happy to help you.           06:35 AM, 14th May                     sara alahbabi                    Hello, I received my order but there one order are missing           06:36 AM, 14th May                     sara alahbabi                    I checked many times but it not with the other orders           06:37 AM, 14th May                   Mohammed                   After checking your order, we found out that your order has been delivered completely.   If you still believe that the item is missing please share with us the missing item name           06:37 AM, 14th May                     sara alahbabi                             06:38 AM, 14th May                     sara alahbabi                    This one           06:38 AM, 14th May                     sara alahbabi                    Hello?           06:39 AM, 14th May                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:40 AM, 14th May                     sara alahbabi                    Ok           06:40 AM, 14th May                   Mohammed                   We would like to inform you that we have processed the refund of amount AED 120.00 on 14/05/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:41 AM, 14th May                   Mohammed                   Is there anything else may I assist you?           06:41 AM, 14th May                     sara alahbabi                    Ok , u will refund to my account in bank?           06:42 AM, 14th May                     sara alahbabi                    Or on ur app?           06:42 AM, 14th May                     sara alahbabi                    I want the refund to back to my bank account. Also i paid by tabby so the amount for monthly pay will changed?           06:44 AM, 14th May                   Mohammed                   The amount will be refund to same payment method           06:44 AM, 14th May                     sara alahbabi                    U mean by my card ?           06:44 AM, 14th May                   Mohammed                   Yes           06:45 AM, 14th May                     sara alahbabi                    What about the tabby pa?           06:45 AM, 14th May                     sara alahbabi                    Payment *           06:45 AM, 14th May                     sara alahbabi                    It’s will automatically changed?           06:45 AM, 14th May                     sara alahbabi                    I hope u can answer me very quickly.           06:46 AM, 14th May                   Mohammed                   Regarding to tabby please contact tabby team           06:46 AM, 14th May                     sara alahbabi                    Ok           06:47 AM, 14th May                     sara alahbabi                    Thank you           06:47 AM, 14th May                   Mohammed                   Is there anything else may I assist you?           06:48 AM, 14th May                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 AM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4352431