Subject: Ticket Assigned - Conversation with mostafa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Apr 2022 14:33:18 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mostafa mostafa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mostafa Bot:  Hi Mostafa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  01016808844            06:20 PM, 11th Apr                   Reenad                   Hi Mostafa, My name is Reenad .Thank you for contacting us. I will be happy to help you!           06:21 PM, 11th Apr                   Reenad                   Could you please share your order number so that I can assist you further?           06:21 PM, 11th Apr                     mostafa                    2108338770           06:21 PM, 11th Apr                     mostafa                    This order in egypt not in saudi Arabia           06:22 PM, 11th Apr                   Reenad                   Moments to be transferred to the Egyptian team           06:23 PM, 11th Apr                     mostafa                    Okay           06:24 PM, 11th Apr                     mostafa                    Thanks for your help           06:24 PM, 11th Apr                   Mohammed                    Hi Mostafa, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           06:25 PM, 11th Apr                     mostafa                    Hi mohammed           06:26 PM, 11th Apr                     mostafa                    Thats my order num 2108338770           06:26 PM, 11th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:26 PM, 11th Apr                     mostafa                    Okay           06:26 PM, 11th Apr                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the egypt.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the egypt.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:30 PM, 11th Apr                   Mohammed                   Is there anything else may I assist you?           06:30 PM, 11th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:32 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4161335