Subject: Ticket Assigned - Conversation with sheryl
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 16:08:37 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheryl sheryl                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  sheryl Bot:  Hi Sheryl ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097470060546            07:43 PM, 10th Apr                     sheryl                    Thank you so much           07:43 PM, 10th Apr                   Mohammed                    Hi Sheryl, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           07:44 PM, 10th Apr                     sheryl                    Good evening Mohammed           07:44 PM, 10th Apr                     sheryl                    I bought 4 items and received the items today unfortunately the 2 dresses are too big for me. I don’t want any refund, I just want to change the sizes. How am I going to exchange those 2 dresses?           07:45 PM, 10th Apr                     sheryl                             07:46 PM, 10th Apr                     sheryl                    Hello           07:47 PM, 10th Apr                     sheryl                    Anyone here?           07:48 PM, 10th Apr                   Mohammed                   Sorry for late reply           07:51 PM, 10th Apr                     sheryl                    It’s alright           07:51 PM, 10th Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           07:51 PM, 10th Apr                     sheryl                    I want to change the sizes for these 2 items into Large           07:51 PM, 10th Apr                     sheryl                    Items from Order# 4664820245 AWB FC0409221000679           07:53 PM, 10th Apr                     sheryl                    I want to change the sizes from XXL to Large please           07:53 PM, 10th Apr                     sheryl                             07:53 PM, 10th Apr                     sheryl                             07:54 PM, 10th Apr                     sheryl                             07:54 PM, 10th Apr                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the Qater.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the Qater.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:55 PM, 10th Apr                   Mohammed                   Is there anything else may I assist you?           07:55 PM, 10th Apr                     sheryl                    I paid in cash and when it is delivered I only received the items in a plastic and the delivery man said the invoice is from the sticker sticked to the plastic. Will it be enough to present?           07:58 PM, 10th Apr                     sheryl                             07:59 PM, 10th Apr                   Mohammed                   You can return the item by the order number           08:05 PM, 10th Apr                   Mohammed                   Is there anything else may I assist you?           08:05 PM, 10th Apr                     sheryl                    Okay thank you           08:06 PM, 10th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:07 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4156099