Subject: Ticket Assigned - Conversation with omar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 10:16:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omar omar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omar Bot:  Hi Omar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9565060671 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521008726            01:50 PM, 10th Apr                   Mohammed                    Hi Omar, Good afternoon, thank you for contacting us. I'm mohammed .I will be happy to help you.           01:52 PM, 10th Apr                     omar                    Hi Mohammed           01:52 PM, 10th Apr                     omar                    Trying to track down my delivery that was scheduled for today between 10am and 2pm           01:53 PM, 10th Apr                     omar                    Order num 9565060671           01:53 PM, 10th Apr                     omar                    The crib and mattress           01:53 PM, 10th Apr                     omar                    Anyone there?           01:56 PM, 10th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:57 PM, 10th Apr                   Mohammed                   Sorry for late reply           02:02 PM, 10th Apr                     omar                    Its ok. Please advise on order           02:03 PM, 10th Apr                   Mohammed                   Your remaining item will be delivered today,Please allow us sometime           02:05 PM, 10th Apr                   Mohammed                   Is there anything else may I assist you?           02:05 PM, 10th Apr                     omar                    I scheduled a delivery between 10 and 2 based onbthe time slots provided           02:05 PM, 10th Apr                     omar                    I have other errands to run hence need a time when delivery will be made as i also need to leave           02:06 PM, 10th Apr                     omar                    Based on ur time slots i have been restricted this morning           02:06 PM, 10th Apr                   Mohammed                   Our team will contact you regarding to delivery time please allow us some time           02:07 PM, 10th Apr                     omar                    When?           02:07 PM, 10th Apr                   Mohammed                   They will contact you today           02:09 PM, 10th Apr                     omar                    I need a time           02:09 PM, 10th Apr                   Mohammed                   We are sorry we can not give you specific time           02:10 PM, 10th Apr                     omar                    So i should just wait? Waste my entire day waiting for a call           02:11 PM, 10th Apr                   Mohammed                   We are sorry to hear that please allow us some time           02:14 PM, 10th Apr                   Mohammed                   Is there anything else may I assist you?           02:14 PM, 10th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4154499