Subject: Ticket Assigned - Conversation with nora
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 09:44:16 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nora nora                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nora Bot:  Hi Nora ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566322186            01:19 PM, 10th Apr                   Mohammed                    Hi Nora, Good afternoon, thank you for contacting us. I'm mohammed .I will be happy to help you.           01:20 PM, 10th Apr                     nora                    Hello           01:20 PM, 10th Apr                     nora                    I would like to return an item i bought           01:20 PM, 10th Apr                     nora                    The undergarment has some manufacturing defect           01:20 PM, 10th Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           01:21 PM, 10th Apr                     nora                    Order #9564912431           01:21 PM, 10th Apr                     nora                    The printed plunge bra has a defect with one of the straps           01:22 PM, 10th Apr                     nora                    I would like it replaced if possible           01:22 PM, 10th Apr                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           01:22 PM, 10th Apr                     nora                    okay please hold           01:23 PM, 10th Apr                     nora                             01:27 PM, 10th Apr                     nora                    Might not be very visible on the image but the strap is stitched the wrong way and cannot be fixed           01:28 PM, 10th Apr                     nora                    Are you still there?           01:29 PM, 10th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:31 PM, 10th Apr                     nora                    okay           01:31 PM, 10th Apr                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 18.7348) on (10/04/2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.And the remaining amount to my credit account in the application 5.9152 AED           01:33 PM, 10th Apr                   Mohammed                   Is there anything else may I assist you?           01:33 PM, 10th Apr                     nora                    Okay thank you           01:35 PM, 10th Apr                     nora                    Will someone come to pick the item up?           01:35 PM, 10th Apr                   Mohammed                   You can keep it           01:36 PM, 10th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:36 PM, 10th Apr                     nora                    Okay thank you, have a great day as well           01:36 PM, 10th Apr                   Mohammed                   Feel free to get in touch with us for further assistance.           01:40 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4154329