Subject: Ticket Assigned - Conversation with ans akram
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 09:54:27 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ans akram ans akram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ans akram Bot:  Hi Ans Akram ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505791280            01:23 PM, 09th Apr                   Mohammed                    Hi Ans, Good afternoon, thank you for contacting us. I'm mohammed .I will be happy to help you.           01:25 PM, 09th Apr                     ans akram                    Hi Mohammad           01:25 PM, 09th Apr                     ans akram                    I ordered online on baby shop but put a wrong branch for click and collect           01:26 PM, 09th Apr                     ans akram                    Just saw the message and want to change the collection point           01:26 PM, 09th Apr                     ans akram                    Order no is 9564899660           01:27 PM, 09th Apr                     ans akram                    You there ???           01:28 PM, 09th Apr                     ans akram                    Hello           01:30 PM, 09th Apr                   Mohammed                   Sorry for late reply           01:31 PM, 09th Apr                     ans akram                    No worries           01:32 PM, 09th Apr                   Mohammed                   We are sorry we can not change the delivery address for click and collect order after the order placed successfully.           01:35 PM, 09th Apr                     ans akram                    You there ?           01:35 PM, 09th Apr                   Mohammed                   Yes i am           01:37 PM, 09th Apr                   Mohammed                   We are sorry we can not change the delivery address for click and collect order after the order placed successfully.           01:39 PM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           01:39 PM, 09th Apr                     ans akram                    Can you send me location for that store ?           01:40 PM, 09th Apr                   Mohammed                   University City Road Sharjah Co-op Society Bldg Sharjah           01:42 PM, 09th Apr                   Mohammed                   Your order ID 9564899660 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           01:43 PM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           01:44 PM, 09th Apr                     ans akram                    Pathetic service…           01:45 PM, 09th Apr                   Mohammed                   You can find your store location from here https://www.landmarkgroup.com/in/en/stores           01:49 PM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           01:52 PM, 09th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:53 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148630