Subject: Ticket Assigned - Conversation with shinelle august
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 08:59:18 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shinelle august shinelle august                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shinelle august Bot:  Hi Shinelle August ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shinelle August ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96550346781            12:45 PM, 09th Apr                   Mohammed                    Hi Shinelle, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           12:45 PM, 09th Apr                   Mohammed                   Hi Shinelle, I'm not getting a response from you. Are we still connected?           12:46 PM, 09th Apr                     shinelle august                    Hi Mohammed,  I received my order and two of the bamboo cutting boards is damaged           12:46 PM, 09th Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           12:46 PM, 09th Apr                     shinelle august                    Where do i get the number           12:47 PM, 09th Apr                     shinelle august                    8164821460           12:48 PM, 09th Apr                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           12:49 PM, 09th Apr                     shinelle august                             12:51 PM, 09th Apr                     shinelle august                    Both packages stil sealed           12:54 PM, 09th Apr                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a receiving damage item however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-60-190 to make a return and to be notified of the refund amount based on our return policy.  ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Home Centre) store across the Kuwait.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Home Centre) store in the Kuwait.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:56 PM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           12:56 PM, 09th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:58 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148400