Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 08:29:39 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:19 PM, 09th Apr                   Mohammed                    Hi , Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           12:20 PM, 09th Apr                     User                    my order was canceled by you and i payed through debit card           12:20 PM, 09th Apr                     User                    y this happened           12:20 PM, 09th Apr                     User                    1664945737           12:21 PM, 09th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:23 PM, 09th Apr                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:1664945737 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 1664945744.   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           12:24 PM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           12:24 PM, 09th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:27 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148252