Subject: Ticket Assigned - Conversation with zubair rafi
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 08:29:06 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zubair rafi zubair rafi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zubair rafi Bot:  Hi Zubair Rafi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971501597946            12:12 PM, 09th Apr                   Mohammed                    Hi Zubair, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           12:12 PM, 09th Apr                     zubair rafi                    Hi Mohammed . I have requested for return of the products on thursday night .Wanted to know when will they come and pick it up           12:13 PM, 09th Apr                     zubair rafi                    I will be travelling in another 10days . So just wanted to be sure the process completes before i leave . Appreciate if you an help in speeding it up           12:14 PM, 09th Apr                     zubair rafi                    Can*           12:14 PM, 09th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:16 PM, 09th Apr                     zubair rafi                    Sure           12:16 PM, 09th Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           12:19 PM, 09th Apr                     zubair rafi                    9564504603           12:20 PM, 09th Apr                     zubair rafi                    Any update?           12:22 PM, 09th Apr                   Mohammed                   ur courier team os out for collection,please allow us some time           12:23 PM, 09th Apr                   Mohammed                   Our*           12:23 PM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           12:23 PM, 09th Apr                     zubair rafi                    When can i expect them to come ?           12:23 PM, 09th Apr                   Mohammed                   THey will contact you and you can track the return request by this tracking number RP040722003276 from this link           12:25 PM, 09th Apr                   Mohammed                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=           12:25 PM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           12:25 PM, 09th Apr                     zubair rafi                    Thank you for the help.           12:25 PM, 09th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:27 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148250