Subject: Ticket Assigned - Conversation with mohamed mazlan
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 08:27:20 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mazlan mohamed mazlan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed mazlan Bot:  Hi Mohamed Mazlan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335370211            12:02 PM, 09th Apr                     mohamed mazlan                    Okay           12:03 PM, 09th Apr                   Mohammed                    Hi Mohamed, Good Morning, thank you for contacting us. I'm mohammed .I will be happy to help you.           12:03 PM, 09th Apr                     mohamed mazlan                    Good morning           12:04 PM, 09th Apr                   Mohammed                   Could you please share your order number so that I can assist you further?           12:05 PM, 09th Apr                     mohamed mazlan                    Wait a minute           12:06 PM, 09th Apr                     mohamed mazlan                    7362932383           12:08 PM, 09th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:09 PM, 09th Apr                     mohamed mazlan                    Okay           12:09 PM, 09th Apr                   Mohammed                    We would like to inform you that we have processed the refund of amount 2.88 BHD in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout            12:12 PM, 09th Apr                     mohamed mazlan                    But i return to solid lace up high cut sneaker shoe           12:13 PM, 09th Apr                     mohamed mazlan                    Delivery guy said only a solid boxer briefs           12:14 PM, 09th Apr                     mohamed mazlan                    Still pending on shoe return request           12:15 PM, 09th Apr                   Mohammed                   Can you confirm how many item didi you return?           12:17 PM, 09th Apr                   Mohammed                   Hi Mohamed, I'm not getting a response from you. Are we still connected?           12:19 PM, 09th Apr                     mohamed mazlan                    I returned solid boxer briefs only im asking delivery guy he said only a boxer he didn't pick a shoe but my return request still pending           12:19 PM, 09th Apr                     mohamed mazlan                    Yes im here           12:19 PM, 09th Apr                   Mohammed                   Your other item will be collected by our team and you can track it by this tracking number RP0402220006472 and follow up that in this link           12:21 PM, 09th Apr                   Mohammed                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=           12:21 PM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           12:21 PM, 09th Apr                     mohamed mazlan                    Okay nothing else           12:23 PM, 09th Apr                     mohamed mazlan                    Thank you so much for your good conversation           12:24 PM, 09th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:25 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148245