Subject: Ticket Assigned - Conversation with nidhin simon
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 07:30:12 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nidhin simon nidhin simon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nidhin simon Bot:  Hi Nidhin Simon ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - c
 ard issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339423101            11:11 AM, 09th Apr                   Mohammed                   Hi Nidhin, Good morning, thank you for contacting us. I'm mohammed .I will be happy to help you.           11:12 AM, 09th Apr                     nidhin simon                    Good morning           11:12 AM, 09th Apr                     nidhin simon                             11:12 AM, 09th
  Apr                     nidhin simon                    This is my shukran number           11:12 AM, 09th Apr                     nidhin simon                    Last week I had bought many products from max           11:13 AM, 09th Apr                     nidhin simon                    And there was a balance of 15 points also           11:13 AM, 09th Apr                     nidhin simon                    Now ther balance is zero           11:13 AM, 09th Apr                     nidhin simon                    And purchased products shukran points also not updated           11:13 AM, 09th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:16 AM, 09th Apr                     nidhin simon                    Ok           11:17 AM, 09th Apr                   Mohammed                   Please note that shukran point will be added with in 14 days after the order recived           11:18 
 AM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           11:19 AM, 09th Apr                     nidhin simon                    Yes           11:19 AM, 09th Apr                     nidhin simon                    There was 15 points balance           11:19 AM, 09th Apr                     nidhin simon                    Last week           11:20 AM, 09th Apr                   Mohammed                   The remaining point will be added to your shukran card please allow us some time           11:23 AM, 09th Apr                   Mohammed                   Is there anything else may I assist you?           11:23 AM, 09th Apr                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:26 AM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148029