Subject: Ticket Assigned - Conversation with hii
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Mar 2022 05:51:39 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hii ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your pay
 ment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:40 AM, 16th Mar                     hii                    Ok           09:40 AM, 16th Mar                   Mohammed                   Hi , Good morning, thank you for contacting us. I'm mohammed .I will be happy to help you.           09:41 AM, 16th Mar                     hii                    Hii           09:42 AM, 16th Mar                   Mohammed                   Could you please share your order number so that I can assist you fu
 rther?           09:43 AM, 16th Mar                     hii                    I had returned one shoe from my last purchase,the price was 45 aed but i recieved a return of 29 aed only..kindly check           09:43 AM, 16th Mar                   Mohammed                   Could you please share your order number so that I can assist you further?           09:44 AM, 16th Mar                     hii                    Order no-9560034015           09:45 AM, 16th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:45 AM, 16th Mar                     hii                    Ok           09:45 AM, 16th Mar                   Mohammed                   Please share with us the correct order number that we can check and assist you           09:46 AM, 16th Mar                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           09:48 AM, 16th Ma
 r                     hii                    #9560034014           09:48 AM, 16th Mar                     hii                    Kindly check with this order no           09:48 AM, 16th Mar                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 15.7362) on 09/03/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:49 AM, 16th Mar                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 29.2638 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:50 AM, 16th Mar                   Mohammed                   Is there anything else may I assist 
 you?           09:50 AM, 16th Mar                     hii                    Ok thnx           09:50 AM, 16th Mar                   Mohammed                   It was a pleasure to assist you sarita . Thank you for shopping with us.  Have a wonderful day.           09:51 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4032725