Subject: Ticket Assigned - Conversation with yumna
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 28 Feb 2022 11:01:29 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yumna yumna                    Bot:  Hi again! Bot:  Please enter your name Customer:  yumna Bot:  Hi Yumna ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  543481274 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  0543481274 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9559212749 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:45 PM, 28th Feb                     yumna                    Hi i recieved my order, but they send me wrong color           02:46 PM, 28th Feb                     yumna                    I want to return the jeans to the nearest store           02:46 PM, 28th Feb                     yumna                    What is the procedure?           02:46 PM, 28th Feb                   Mohammed                    Hi Yumna, Good morning, thank you for contacting us. I'm mohammed .I will be happy to help you.           02:47 PM, 28th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:47 PM, 28th Feb                     yumna                    Please tell me the way to return the item to the store           02:48 PM, 28th Feb                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           02:51 PM, 28th Feb                     yumna                    Yes           02:51 PM, 28th Feb                     yumna                    What is return slip           02:51 PM, 28th Feb                     yumna                             02:51 PM, 28th Feb                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a wrong colur recived however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Splash) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:52 PM, 28th Feb                   Mohammed                   If you want i can create a return request for you           02:53 PM, 28th Feb                     yumna                    I have ti create return request before going to store for return?           02:54 PM, 28th Feb                   Mohammed                   There is no return request created for this order 9559212749           02:54 PM, 28th Feb                     yumna                    Im asking that, should i create return request before i return to the store?           02:55 PM, 28th Feb                     yumna                    Or           02:55 PM, 28th Feb                     yumna                    I can go directly to the store for return ? Without putting return request online           02:56 PM, 28th Feb                   Mohammed                   We are sorry ,you can not return the item to store till the order status update to delivered           02:57 PM, 28th Feb                     yumna                    Ok one it will updated           02:58 PM, 28th Feb                   Mohammed                   Yes you can return it           02:58 PM, 28th Feb                     yumna                    I can go to the store for return without creating a return request           02:58 PM, 28th Feb                   Mohammed                   Yes you can return the item to store without creating a return request           02:59 PM, 28th Feb                   Mohammed                   Is there anything else may I assist you?           02:59 PM, 28th Feb                     yumna                    Ok thanks           02:59 PM, 28th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:00 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3955600