Subject: New Reply Received - Order inquiry 8157797582
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 11:09:53 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Order inquiry 8157797582  Ticket comment <div>Hello, 
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<div>I have received my order<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Feb 17, 2022, at 12:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3898137</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Muhammad,</div>
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Thank you for shopping with us.</div>
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We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
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Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
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If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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Do place a new order again with us so we will be able to confirm &amp; deliver it you.</div>
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Feel free to get in touch with us for further assistance.</div>
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<div><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Your
 friends,</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3898137