Subject: [JIRA] mallikarjuna reddy mentioned you on REL-150515
From: "mallikarjuna reddy (Jira)" <[email-masked]>
To: "mohammed.murshed" <[email-masked]>
Date: Mon, 20 Dec 2021 14:28:38 +0000

mallikarjuna reddy *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-150515 Refund Issue 

mallikarjuna reddy *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNGZkMGZlODMwZjM4NGI0MTk5N2MzMmE3MmY1ZWFlZDkiLCJwIjoiaiJ9 )

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REL-150515 ( https://landmark.atlassian.net/browse/REL-150515?atlOrigin=eyJpIjoiNGZkMGZlODMwZjM4NGI0MTk5N2MzMmE3MmY1ZWFlZDkiLCJwIjoiaiJ9 )

Refund Issue ( https://landmark.atlassian.net/browse/REL-150515?atlOrigin=eyJpIjoiNGZkMGZlODMwZjM4NGI0MTk5N2MzMmE3MmY1ZWFlZDkiLCJwIjoiaiJ9 )
mallikarjuna reddy 6:28 PM GST

Hi @mohammed.murshed

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-150515?atlOrigin=eyJpIjoiNGZkMGZlODMwZjM4NGI0MTk5N2MzMmE3MmY1ZWFlZDkiLCJwIjoiaiJ9 )

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