Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Dec 2021 12:25:54 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6375810885 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966591615212            04:15 PM, 20th Dec                     hello                    Ok           04:15 PM, 20th Dec                   Mohammed                    Hi , Good evening, thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:16 PM, 20th Dec                   Mohammed                   May i know your name?           04:16 PM, 20th Dec                     hello                    Hello mohammad how are you           04:16 PM, 20th Dec                     hello                    Lubna           04:16 PM, 20th Dec                     hello                    I have a question regarding my order 6375810885           04:17 PM, 20th Dec                     hello                    I got a message says it didn’t process successfully,, either try to order again or pay cash when delivery           04:18 PM, 20th Dec                     hello                    But you already withdrew the money from my bank account           04:18 PM, 20th Dec                     hello                    What does that mean ? The order was  Canceled?           04:19 PM, 20th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:19 PM, 20th Dec                     hello                    Of course           04:19 PM, 20th Dec                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:22 PM, 20th Dec                     hello                    How many days until i get the money back ?           04:23 PM, 20th Dec                   Mohammed                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:24 PM, 20th Dec                   Mohammed                   the amount will reversed  with in 24 hours           04:24 PM, 20th Dec                   Mohammed                   Is there anything else may I assist you?           04:24 PM, 20th Dec                     hello                    Ok great thank you for your help           04:24 PM, 20th Dec                     hello                    I appreciate it           04:24 PM, 20th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:25 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3638806