Subject: Ticket Assigned - Conversation with catherine liwag
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 09:42:54 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with catherine liwag catherine liwag                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  catherine liwag Bot:  Hi Catherine Liwag ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6373209610 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505127231            01:31 PM, 10th Dec                   Maha                   Hi this is Maha .how can I help you ?           01:32 PM, 10th Dec                     catherine liwag                    Salam           01:32 PM, 10th Dec                     catherine liwag                    It was said that my order was eelivered already. But i onky receive one item from my 2 order           01:32 PM, 10th Dec                   Maha                   Could you please share your order number so that I can assist you further?           01:34 PM, 10th Dec                     catherine liwag                    0505127231           01:34 PM, 10th Dec                     catherine liwag                    6373209610           01:35 PM, 10th Dec                   Maha                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:35 PM, 10th Dec                     catherine liwag                    Ok           01:36 PM, 10th Dec                   Maha                   Dear customer, can you provide me with the name of the missing item?           01:37 PM, 10th Dec                   Maha                   Hi, I'm not getting a response from you. Are we still connected?           01:38 PM, 10th Dec                     catherine liwag                    Junior expo baby wlajer           01:38 PM, 10th Dec                     catherine liwag                    Junior expo baby walker with lights and sound           01:38 PM, 10th Dec                   Maha                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:39 PM, 10th Dec                   Maha                   Do you have any other inquiries?           01:39 PM, 10th Dec                     catherine liwag                    I want to know why was it delivered? Despite not yet received           01:39 PM, 10th Dec                     catherine liwag                    What was the status of that item?           01:40 PM, 10th Dec                   Maha                   Your request has been submitted to the relevant team, and we will contact you via email as soon as possible. Please give us some time so that we can serve you to the fullest.           01:40 PM, 10th Dec                     catherine liwag                    Ok.           01:41 PM, 10th Dec                   Maha                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:41 PM, 10th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3579648