Subject: Ticket Assigned - Conversation with aslam alikum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Dec 2021 18:30:11 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aslam alikum aslam alikum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aslam alikum Bot:  Hi Aslam Alikum ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  00966581203081            10:00 PM, 05th Dec                     aslam alikum                    Alright.           10:01 PM, 05th Dec                   Mohammed                    Hi Aslam, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           10:08 PM, 05th Dec                   Mohammed                   We are sorry for late reply           10:10 PM, 05th Dec                   Mohammed                   Could you please share your order number so that I can assist you further?           10:11 PM, 05th Dec                     aslam alikum                    No no i actually need help with my account           10:12 PM, 05th Dec                     aslam alikum                    I have selected the option for password reset. However the email is not sending through i guess???           10:13 PM, 05th Dec                   Mohammed                   Can you share with us your email id           10:20 PM, 05th Dec                   Mohammed                   Hi Aslam, I'm not getting a response from you. Are we still connected?           10:26 PM, 05th Dec                   Mohammed                   Hi Aslam, I have not received a response from you still, please confirm if we are still connected?           10:29 PM, 05th Dec                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:29 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3544422