Subject: New Reply Received - Order refund delay
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Nov 2021 18:26:36 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Order refund delay  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Hi there </div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I just received the refund yesterday and <span style="font-size: 12pt">today but when i tried to make order in the payment process with my credit ( (the refunded amount )and with credit card the order wasn't done because some issue in the OTP but this is not
 the problem..the problem is that all the money in my credit was gone again and says you don't have credit at the moment and the items went back to the basket and no order was made &#128529;☹..I contacted your customer service at the moment and he said to send email..please
 help ASAP</span>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<span style="font-size: 12pt"><br>
</span>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<span style="font-size: 12pt">Thank you </span>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
<span></span>
</div>
<div id="id-52fbe853-9c01-4e79-95e0-8528362fd7e6" class="ms-outlook-mobile-reference-message" dir="auto">
<div style="font-family: sans-serif; font-size: 10.8pt; color: rgb(0, 0, 0)">
<br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg"><strong></strong></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Friday, November 26, 2021, 1:29 AM<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#3384183] - Order refund delay<br>

<br>
</div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Hanan​,</div>
<div>
<br>
</div>
</div>
<div dir="ltr">Thank you for shopping with us.<br>
<br>
We sincerely apologies for the inconvenience caused to you.<br>
<br>
We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.<br>
<br>
Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br>
<br>
Feel free to get in touch with us for further assistance.<br>
<br>
Your friends,<br>
The Support Team<br>
</div>
</div>

</div>
<br>

</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043282299096'>Screenshot_20211129-212538_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3384183