Subject: Ticket Assigned - Conversation with aliyu kasali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 06:11:15 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aliyu kasali aliyu kasali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aliyu kasali Bot:  Hi Aliyu Kasali ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583783377            09:55 AM, 22nd Nov                     aliyu kasali                    Ok           09:55 AM, 22nd Nov                     aliyu kasali                    Also I want to ask about my shukran card           09:55 AM, 22nd Nov                     aliyu kasali                    I have 501           09:55 AM, 22nd Nov                   Mohammed                    Hi Aliyu, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           09:55 AM, 22nd Nov                     aliyu kasali                    How can I use it           09:56 AM, 22nd Nov                     aliyu kasali                    Ok           09:56 AM, 22nd Nov                     aliyu kasali                    I am expecting my refund           09:56 AM, 22nd Nov                   Mohammed                   Here is how you can pay your Shukrans: Sign in to your account at CentrepointStores.com. Shukrans' Payment Indicator on the Payment Page helps you determine how many points you can spend. Move the cursor to choose the savings you want.           09:57 AM, 22nd Nov                   Mohammed                   Is there anything else may I assist you?           09:57 AM, 22nd Nov                     aliyu kasali                    OK I will try that           09:59 AM, 22nd Nov                     aliyu kasali                    Again there is an order I returned and uptill now no refund done           10:00 AM, 22nd Nov                     aliyu kasali                    My order no 6360732631           10:00 AM, 22nd Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:01 AM, 22nd Nov                   Mohammed                   How do you return this item as we can not find any return request created?           10:02 AM, 22nd Nov                   Mohammed                   Hi Aliyu, I'm not getting a response from you. Are we still connected?           10:06 AM, 22nd Nov                   Mohammed                   Hi Aliyu, I have not received a response from you still, please confirm if we are still connected?           10:07 AM, 22nd Nov                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:10 AM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3425443