Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 15:25:51 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Sorry, Order 1614174411 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/MoIoX9HAklb           07:07 PM, 21st Nov                     User                    Cash deducted  from my account           07:08 PM, 21st Nov                   Mohammed                   Hi, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           07:15 PM, 21st Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:20 PM, 21st Nov                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized 
 and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           07:21 PM, 21st Nov                   Mohammed                   Is there anything else may I assist you?           07:21 PM, 21st Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3421383