Subject: Refund Issue
From: MOHAMMED MURSHED <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apurva Arora <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 16 Nov 2021 10:58:57 -0700 (MST)

Hi Team, 

Order ID: 6352720169 
Date of refund: 10/7/21 
Contact number:966565001590 
Email id:[email-masked] 

Issue Description: ​the refund got rejected and the customer looking for his refund and the customer already contact us and he is contacting us again and again. Kindly check and arrange call back. 

I already raise this ticket to DXB team and there reply was (refund pending with al rajhi bank, once done will share MADA sheet). 

Jessie reply (This is an apple pay issue - waiting for our tech team to share these missed transactions to Payfort to manually refund which will take another 3 weeks). 

The ticket created and the customer still coming back again and again.Kindly check and arrange call back for customer. 

Regards, 
M.Murshed