Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Nov 2021 06:19:37 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540033374            10:05 AM, 01st Nov                   Mohammed                    Hi , Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you.           10:06 AM, 01st Nov                     hello                    Hi           10:06 AM, 01st Nov                     hello                    I’ve got a returned item and till now i didn’t my refund           10:06 AM, 01st Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           10:07 AM, 01st Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           10:09 AM, 01st Nov                     hello                    6361190605           10:09 AM, 01st Nov                     hello                    Yea I’m here           10:09 AM, 01st Nov                     hello                    Hello           10:12 AM, 01st Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:13 AM, 01st Nov                     hello                    Ok           10:13 AM, 01st Nov                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:15 AM, 01st Nov                   Mohammed                   Is there anything else may I assist you?           10:15 AM, 01st Nov                     hello                    Okay           10:16 AM, 01st Nov                     hello                    Thanks           10:16 AM, 01st Nov                     hello                    So it           10:16 AM, 01st Nov                     hello                    Will be refunded to the visa card not Centrepoint credit!???           10:16 AM, 01st Nov                   Mohammed                   The refund will be processed as the payment method which used when you place the order           10:18 AM, 01st Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 AM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3297457